Privacy Notice
Your enquiry details, how they are used and the choices you have.
This notice explains how information submitted to Cornwall Oil Tank Services is used. It applies to enquiries made through the website or by email. Only share information you are entitled to provide, including when you arrange work for another person or a business.
Information You Provide
The enquiry form collects your name, email address and message. You can also provide a phone number, postcode and the service you are considering. The message may include details about the property, tank, remaining oil and access constraints.
Do not include payment information, identity documents or sensitive personal details in your first enquiry. If a provider later needs additional information, ask how it should be supplied securely. Technical information needed to deliver and protect the website, such as request and network data, may also be processed.
How Your Enquiry Is Used
Enquiry information is used to understand the requested work, respond to you and help a suitable service provider assess the request. The form asks for your explicit agreement before enquiry details are shared with a provider for that purpose. The checkbox is not selected in advance.
Your details are not submitted as a marketing subscription. Making an enquiry does not oblige you to accept a quotation. If you contact us by email without giving permission to share your details, permission should be obtained before they are passed to a provider.
Retention And Your Choices
Enquiry information should be kept only for as long as needed to handle the request, maintain necessary records and meet applicable legal obligations. A fixed retention period is not stated here because the relevant period depends on the enquiry and any resulting requirements.
You may ask about the information held about you, request correction or deletion, or withdraw your agreement to future sharing. Some information may need to be retained where a legal obligation or another lawful reason applies. Withdrawing agreement does not undo sharing that already took place.
Contact And Complaints
For privacy requests, email contact@oiltankservicescornwall.co.uk. Include enough information to identify your enquiry without sending unnecessary personal documents. If identity verification is needed, an appropriate method can be agreed.
You can also raise a concern with the Information Commissioner’s Office. This notice was prepared in November 2026 and should be reviewed when enquiry handling or website services change.
Let’s Start With Your Tank
Tell us where the tank is, what needs attention and how it can be reached.